Terms & Conditions – KolomboKade

Last updated: 19 October 2026

These Terms and Conditions govern the use of the KolomboKade website and the purchase of products through our online store.

KolomboKade is a trademark used by Serendib Global Foods Limited, the company responsible for operating the KolomboKade marketplace, website, and related services. Throughout these Terms and Conditions, “we”, “us”, and “our” refer to Serendib Global Foods Limited, operating through the KolomboKade brand.

By accessing our website or placing an order, you agree to these Terms and Conditions. These terms apply unless otherwise agreed in writing by Serendib Global Foods Limited.

1. Delivery Times

We aim to provide a reliable and efficient delivery service to all our customers. Orders placed through KolomboKade are generally processed and dispatched within 24 hours of being placed, subject to product availability, payment confirmation, and operational requirements.

Once dispatched, orders are expected to be delivered within 3–5 business days. Delivery times may vary depending on the delivery location, courier arrangements, product availability, public holidays, and unforeseen circumstances.

Business days exclude weekends and public holidays. We will endeavour to inform customers of any significant delays where reasonably possible.

Although we make every reasonable effort to meet the stated delivery timeframe, delivery dates are estimates and are not guaranteed unless expressly confirmed otherwise. Nothing in this section affects your statutory rights as a consumer.

2. Pricing and Product Availability

All prices displayed on the KolomboKade website are subject to change before an order is accepted. Prices may change due to supplier price fluctuations, currency exchange rates, changes in operating costs, or other commercial factors.

The price applicable to your order will normally be the price displayed at checkout when you place the order, subject to any clearly communicated corrections or applicable legal requirements.

We make reasonable efforts to ensure that product descriptions, prices, and availability information are accurate and up to date. However, errors or temporary stock shortages may occasionally occur.

If a product becomes unavailable or a pricing error materially affects your order, we will take appropriate steps to notify you and discuss the available options. Where an order cannot be fulfilled after payment has been taken, an appropriate refund will be arranged.

3. Damaged, Incorrect, or Missing Items

Please inspect your order upon delivery and notify us as soon as reasonably possible if any products are damaged, incorrect, or missing.

To help us investigate and resolve the issue efficiently, we request that you report any visible damage, incorrect items, or shortages within 24 hours of delivery, where reasonably possible.

Please include your order number, a description of the issue, and photographs where appropriate.

We will review each claim and, where appropriate, arrange a replacement, refund, or another suitable resolution in accordance with our policies and applicable law.

The 24-hour reporting request does not remove or restrict any statutory rights you may have under UK consumer law.

4. Product Shelf Life and Quality

We make reasonable efforts to supply products that meet applicable quality and food safety requirements and to provide accurate product information.

If you receive a product with an unexpectedly short shelf life, damaged packaging, a quality concern, or an issue with its best-before or use-by date, please contact us as soon as possible, preferably within 24 hours of receipt.

Please provide your order number, details of the issue, and photographs where appropriate so that we can investigate.

Each concern will be assessed according to its circumstances. Nothing in these Terms and Conditions excludes or restricts your statutory rights concerning faulty, unsafe, misdescribed, or otherwise non-compliant goods.

For food safety reasons, please do not consume any product you believe may be unsafe. Always follow the product's storage instructions and use-by date.

5. Customer Feedback and Complaints

We value customer feedback and are committed to improving our products and services.

If you are dissatisfied with any aspect of your shopping experience, delivery, or the products received, please contact us with your order details and a description of your concern.

Serendib Global Foods Limited will review complaints fairly and aim to provide an appropriate response within a reasonable timeframe.

6. Product Images and Descriptions

Product images displayed on the KolomboKade website are provided for illustrative purposes. Packaging, labelling, colours, and presentation may occasionally differ from the images shown due to manufacturer updates or packaging changes.

We make reasonable efforts to ensure that product descriptions and information are accurate and up to date. Customers should refer to the actual product packaging for essential information, including ingredients, allergens, nutritional information, storage instructions, and use-by or best-before dates.

Where a product differs materially from its description or does not meet applicable legal requirements, your statutory rights remain unaffected.

7. Orders and Payments

Orders placed through KolomboKade are subject to product availability and acceptance by Serendib Global Foods Limited.

You are responsible for ensuring that your order details, billing information, delivery address, and contact information are accurate when placing an order.

Payments must be completed using the payment methods made available at checkout. Orders may be delayed or cancelled where payment cannot be authorised or where there is a legitimate reason to suspect fraud or an order-processing error.

Once an order is accepted, we will process it for dispatch, normally within 24 hours, subject to the conditions outlined in Section 1.

If we are unable to fulfil an order after payment has been taken, we will notify you and arrange an appropriate refund where applicable.

8. Cancellations, Returns, and Refunds

Cancellations, returns, and refunds are handled in accordance with our applicable policies and UK law.

Depending on the circumstances, customers purchasing online may have statutory cancellation rights. Certain products, including some perishable goods and sealed goods that are unsuitable for return for health protection or hygiene reasons once unsealed, may fall within legal exceptions.

Any applicable restrictions will be applied in accordance with the law. If you wish to cancel an order, return a product, or request a refund, please contact us as soon as possible.

Nothing in these Terms and Conditions affects any cancellation, refund, replacement, or other rights that you are legally entitled to exercise.

9. Website Use

You agree to use the KolomboKade website lawfully and responsibly. You must not engage in activities that compromise website security, disrupt its operation, misuse its services, or interfere with the rights of other users.

We reserve the right to take reasonable steps to protect our website, customers, and business from fraudulent activity, misuse, or unlawful conduct.

10. Intellectual Property and Trademark

KolomboKade is a trademark used by Serendib Global Foods Limited in connection with its marketplace, website, branding, and related commercial activities.

Unless otherwise stated, website content, branding, text, graphics, logos, and other materials are owned by Serendib Global Foods Limited or used with permission from the relevant rights holders.

You may not reproduce, distribute, modify, or commercially use our branding, trademark, website content, or other protected materials without prior written permission, except where permitted by law.

KolomboKade is a brand and trading identity operated by Serendib Global Foods Limited and is not a separate legal entity. Orders placed through KolomboKade are handled by Serendib Global Foods Limited, subject to any specific arrangements clearly communicated to customers.

11. Limitation of Liability

Nothing in these Terms and Conditions excludes or limits liability where doing so would be unlawful, including liability for fraud, fraudulent misrepresentation, or any other liability that cannot legally be excluded or limited.

Subject to applicable law, we will not be responsible for losses that are not reasonably foreseeable or that arise from circumstances outside our reasonable control.

If you are a consumer, nothing in these Terms and Conditions affects your statutory rights or any protections that cannot lawfully be excluded or limited.

12. Changes to These Terms

Serendib Global Foods Limited may update these Terms and Conditions from time to time to reflect changes in our services, business operations, or legal obligations.

The latest version will be published on the KolomboKade website with an updated revision date. Any changes will apply as permitted by law and will not retrospectively remove rights already acquired under an existing order.

13. Governing Law

These Terms and Conditions are governed by the laws of England and Wales, subject to any mandatory consumer protection laws that apply to you.

If you are a consumer residing elsewhere in the United Kingdom or another jurisdiction, you may also benefit from mandatory legal protections applicable in your place of residence.

14. Contact Us

If you have questions about these Terms and Conditions, an existing order, delivery, product quality, or a complaint, please contact us using the details below.

Serendib Global Foods Limited
Operating the KolomboKade brand
Long Hanborough, Witney, Oxfordshire, OX29 8GJ, United Kingdom
Telephone: 0208 578 8959
Website: https://serendibfoods.co.uk

KolomboKade is a trademark used by Serendib Global Foods Limited, which operates the website and is responsible for orders placed through its services.