Privacy Policy – KolomboKade

Last updated: 19 October 2026

1. Introduction

This Privacy Policy explains how Serendib Global Foods Limited (“we”, “us”, or “our”) collects, uses, stores, and shares your personal information when you visit, use, or make a purchase through the KolomboKade website and its related services.

KolomboKade is a trademark used by Serendib Global Foods Limited. KolomboKade is a marketplace and online retail brand operated by Serendib Global Foods Limited. References to “KolomboKade” throughout this Privacy Policy refer to the brand, website, and services operated by Serendib Global Foods Limited, unless expressly stated otherwise.

For the purposes of this Privacy Policy, “you” refers to customers, visitors, account holders, and other individuals whose personal information we process.

Please read this Privacy Policy carefully to understand how we handle your personal information.

2. Updates to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our business operations, website functionality, services, or applicable legal and regulatory requirements. Any updated version will be published on the KolomboKade website, together with a revised “Last updated” date.

Where required by law, we will notify you of significant changes.

3. Information We Collect

To operate KolomboKade and provide our services, Serendib Global Foods Limited may collect personal information from different sources, depending on how you interact with our website.

3.1 Information You Provide Directly

When you browse our website, create an account, place an order, or contact us, we may collect the following information:

• Contact information: Your name, delivery address, billing address, telephone number, and email address.

• Order information: Products purchased, order history, delivery instructions, returns, refunds, and related transaction details.

• Account information: Login credentials and account preferences, where applicable.

• Payment information: Payment-related information processed through our payment service providers. We may receive payment confirmations and transaction references without receiving or storing your complete payment card details.

• Customer service information: Information you provide when contacting us with questions, complaints, feedback, or requests.

• Marketing preferences: Your preferences regarding promotional communications and marketing consent.

You may choose not to provide certain information. However, some information is necessary to process orders, arrange deliveries, or provide specific website services.

3.2 Information Collected Automatically

When you visit KolomboKade, certain information may be collected automatically through cookies, pixels, analytics tools, and similar technologies. This may include:

• IP address and general location information derived from your connection.

• Browser type, device information, and operating system.

• Pages visited, products viewed, and interactions with the website.

• Referring websites and browsing activity.

• Website performance and security information.

We use this information to operate our website, understand customer preferences, improve our services, and help protect against fraud and unauthorised activity.

3.3 Information from Third Parties

We may receive information from third parties involved in providing our services, including:

• E-commerce platforms and website hosting providers, including Shopify where applicable.

• Payment processors and payment service providers.

• Delivery companies and fulfilment partners.

• Analytics, advertising, and marketing service providers.

• Other service providers that support our business operations.

We process information received from third parties in accordance with applicable data protection laws and this Privacy Policy.

4. How We Use Your Information

Serendib Global Foods Limited uses personal information collected through KolomboKade for the following purposes:

1. Order processing and fulfilment: To process payments, confirm orders, arrange deliveries, manage returns, and provide customer service.

2. Account management: To create and manage customer accounts and maintain order histories.

3. Communication: To send order confirmations, delivery updates, service announcements, and responses to enquiries.

4. Marketing and promotions: To send promotional communications and provide relevant advertising where permitted by law and in accordance with your preferences.

5. Website improvement: To understand customer behaviour, improve website functionality, and enhance the shopping experience.

6. Fraud prevention and security: To detect suspicious transactions, prevent misuse, and protect customers and our business.

7. Legal and regulatory compliance: To meet applicable tax, accounting, consumer protection, and other legal obligations.

8. Business administration: To manage our operations, enforce our terms and conditions, and resolve disputes.

We process personal information only where we have an appropriate lawful basis, such as performing a contract with you, complying with a legal obligation, pursuing legitimate interests, or obtaining your consent where required.

5. How We Share Your Information

We may share personal information with trusted third parties where necessary to operate KolomboKade and provide our services.

These parties may include:

• Technology and e-commerce providers: Providers that host, maintain, and support our website and online store.

• Payment providers: Companies that process payments and help prevent fraudulent transactions.

• Delivery and fulfilment providers: Companies that deliver your orders and support logistics.

• Marketing and analytics providers: Providers that help us understand website usage and deliver marketing activities in accordance with applicable law.

• Professional advisers: Accountants, legal advisers, auditors, and other professional service providers.

• Authorities and regulators: Where disclosure is required by law or necessary to protect legal rights.

• Business transaction partners: Where necessary in connection with a merger, acquisition, restructuring, or transfer of business assets.

As KolomboKade is operated by Serendib Global Foods Limited, personal information may be accessed and processed by authorised personnel of Serendib Global Foods Limited for the purposes described in this Privacy Policy.

We do not sell your personal information to third parties in exchange for payment. Where applicable law treats certain advertising or analytics activities as sharing personal information, we will provide any required notices and choices.

6. Cookies and Tracking Technologies

KolomboKade may use cookies and similar technologies to support essential website functions, remember preferences, analyse website performance, and, where permitted, support advertising and marketing activities.

Some cookies are necessary for the website to function properly. Other cookies may require your consent before they are activated.

You can manage cookie preferences through any cookie consent tool made available on our website and through your browser settings. Disabling certain cookies may affect website functionality.

For further information about Shopify cookies, where Shopify services are used, please refer to Shopify’s Cookie Policy: https://www.shopify.com/legal/cookies

7. Third-Party Websites and Services

Our website may contain links to third-party websites, payment services, social media platforms, or other external services.

These third parties may collect and process personal information under their own privacy policies. Serendib Global Foods Limited is not responsible for the independent privacy practices of external websites or services.

We encourage you to review the relevant privacy policies before providing personal information to third parties.

8. Children's Privacy

KolomboKade is not specifically directed at children, and we do not knowingly collect personal information from children in circumstances where doing so would be unlawful.

Where we become aware that personal information has been collected unlawfully from a child, we will take appropriate steps to address the matter, including deleting the information where required.

Parents or guardians who believe that a child has provided personal information to us may contact us using the details provided below.

9. Data Security and Retention

Serendib Global Foods Limited takes reasonable technical and organisational measures to protect personal information against unauthorised access, loss, misuse, alteration, or disclosure.

However, no method of transmission or electronic storage can be guaranteed to be completely secure.

We retain personal information only for as long as reasonably necessary for the purposes for which it was collected, including fulfilling orders, providing customer support, complying with legal and accounting obligations, resolving disputes, and enforcing agreements.

The applicable retention period depends on the type of information and the relevant legal or operational requirements.

10. Your Data Protection Rights

Under applicable UK data protection law, you may have the right to:

• Access: Request a copy of the personal information we hold about you.

• Rectification: Request correction of inaccurate or incomplete information.

• Erasure: Request deletion of your personal information where the law permits.

• Restriction: Request that we restrict certain processing activities.

• Data portability: Request a copy of certain information in a portable format.

• Objection: Object to processing carried out on certain lawful grounds, including direct marketing.

• Withdraw consent: Withdraw consent where processing relies on your consent.

• Complain: Raise concerns with the relevant data protection authority.

These rights are subject to applicable legal conditions and exemptions. We may need to verify your identity before processing a request.

To exercise your rights, please contact Serendib Global Foods Limited using the contact details below.

You can also complain to the UK Information Commissioner's Office (ICO) through its website: https://ico.org.uk/

11. International Data Transfers

Some of our service providers may process or store personal information outside the United Kingdom.

Where personal information is transferred internationally, Serendib Global Foods Limited will take appropriate steps to ensure that the transfer complies with applicable data protection laws. Depending on the circumstances, this may include relying on an adequacy regulation or decision, an appropriate safeguard, or another lawful transfer mechanism.

12. Marketing Communications

Where permitted by law, we may send you information about products, offers, promotions, and other updates relating to KolomboKade or Serendib Global Foods Limited.

Where consent is required, we will obtain it before sending relevant marketing communications.

You can unsubscribe from marketing emails at any time by using the unsubscribe link included in the message or by contacting us directly. You may still receive essential communications relating to orders, deliveries, accounts, or other services you have requested.

13. Company Identity and Trademark

KolomboKade is a trademark used by Serendib Global Foods Limited in connection with its marketplace, website, and related commercial activities.

Serendib Global Foods Limited is the company responsible for operating KolomboKade and handling personal information collected through its services, except where another organisation independently acts as a data controller for its own processing activities.

Nothing in this Privacy Policy establishes KolomboKade as a separate legal entity from Serendib Global Foods Limited.

14. Contact Us

If you have any questions about this Privacy Policy, your personal information, or how it is processed, please contact:

Serendib Global Foods Limited
Operator of KolomboKade
Long Hanborough, Witney, Oxfordshire, OX29 8GJ, United Kingdom
Telephone: 0208 578 8959
Website: https://serendibfoods.co.uk

For data protection purposes, Serendib Global Foods Limited acts as the data controller for personal information processed through KolomboKade, except where otherwise stated.

We will consider and respond to privacy requests in accordance with applicable data protection legislation.