Shipping Policy – KolomboKade

Last updated: 19 October 2026

At KolomboKade, we aim to provide a reliable and efficient delivery service to customers across the United Kingdom. KolomboKade is a trademark used by Serendib Global Foods Limited, which operates the website and manages orders placed through the KolomboKade brand.

Please review our shipping policy below for information about delivery areas, processing times, shipping charges, and delivery issues.

1. Delivery Area

We currently deliver to addresses within the United Kingdom. Delivery availability may depend on the destination postcode, product availability, and the delivery services available for your order.

2. Order Processing and Delivery Time

Orders are normally processed and dispatched within 24 hours of order confirmation, subject to payment confirmation, product availability, and operational requirements.

Once dispatched, orders are expected to be delivered within 3–5 business days. Business days exclude weekends and public holidays.

Delivery timeframes are estimates and may vary due to courier delays, adverse weather, public holidays, or other circumstances beyond our reasonable control. We will endeavour to notify customers of significant delays where reasonably possible.

3. Shipping Charges

Applicable shipping or delivery charges will be calculated at checkout and displayed before you complete your purchase.

Any delivery promotions, free-shipping offers, or additional delivery conditions will be communicated on the website or during checkout where applicable.

4. Delivery Issues, Damaged Items, and Incorrect Orders

If your order is delayed, damaged, incomplete, or contains an incorrect product, please contact us as soon as reasonably possible, preferably within 24 hours of delivery, so that we can investigate and assist you.

Please provide your order number, a description of the issue, and photographs where appropriate.

You can contact us by telephone or through our website. We will review the issue and, where appropriate, arrange a replacement, refund, or another suitable resolution in accordance with our policies and applicable law.

The 24-hour reporting request does not limit or remove your statutory rights under UK consumer law.

5. Delivery Address and Customer Responsibility

Customers are responsible for providing a complete and accurate delivery address and contact details when placing an order.

If you need to correct your delivery details, please contact us as soon as possible. Changes may not be possible once an order has been dispatched.

If a delivery cannot be completed because the address provided is incorrect or essential delivery information is missing, we will work with the customer to determine the appropriate next steps.

6. Contact Us

If you have questions about shipping, delivery times, or an existing order, please contact:

Serendib Global Foods Limited
Operating the KolomboKade brand
Long Hanborough, Witney, Oxfordshire, OX29 8GJ, United Kingdom
Telephone: 0208 578 8959
Website: https://serendibfoods.co.uk

Thank you for choosing KolomboKade. We appreciate your support and look forward to bringing authentic Sri Lankan products and more to customers across the UK.